Guest Information

Direct booking payments & cancellation

For new direct bookings made more than fourteen days before arrival, a 25% deposit is due when booking and the remaining 75% is due fourteen days before arrival. For bookings made fourteen days or fewer before arrival, full payment is due immediately. Payment is by bank transfer.

For bookings made more than fourteen days before arrival, your deposit must reach us within 48 hours after we send correct payment instructions. We will state the exact deadline in UK local time. If it falls on a Saturday, Sunday or England/Wales bank holiday, it extends to 5pm on the next working day. Contact Julian before the deadline if a bank delay or security check prevents payment. Evidence of a transfer can support an agreed extension, but is not a payment receipt. We will check receipts, consider reasonable banking delays and contact you with a reasonable opportunity to remedy non-payment before any cancellation. Close-arrival bookings require full payment immediately and cleared funds before access; contact Julian promptly about banking delays.

An enquiry does not reserve dates or confirm a booking. Before accepting a new booking or requesting payment, Julian will provide your quotation and these terms and require your explicit written agreement. Julian will provide verified bank instructions privately, your booking reference, the exact amount and its due date, and will confirm acceptance in writing after checking payment received. If a booking is made just over fourteen days ahead and its balance deadline falls within the initial 48-hour window, we will explain and agree the exact payment schedule before acceptance; no extension of the balance date is implied. Please do not send banking or card details through enquiry forms or WhatsApp.

To cancel, contact julian@foxhallfarm.co.uk in writing. More than 56 days before arrival, your deposit is refundable, less only reasonable, evidenced losses lawfully recoverable. Within 56 days, we may retain up to the 25% deposit, subject to reasonable losses and applicable consumer law. We will take reasonable steps to re-let the property, account for costs saved and replacement bookings, and refund payments above the resulting lawful cancellation charge. The same reasonable-loss principle applies to no-shows and early departures. We can explain our calculation on request. Your statutory rights are unaffected.

If Foxhall Farm cannot provide your agreed stay, we will contact you promptly and refund payments for accommodation we cannot provide. You do not have to accept replacement dates or a voucher; your further statutory rights are unaffected.

Date changes require written agreement and availability, and may change the price. We will confirm revised terms before acceptance. If a payment fails or is overdue, we will check the bank and contact you with a reasonable opportunity to remedy it before any cancellation. There are no automatic payment reminders or automatic cancellation of unpaid reservations. Payment reminders are checked manually and stop after the relevant payment or cancellation. Existing bookings retain their original agreed terms.

Privacy & your information

Foxhall Farm uses the contact details, dates, group requirements and messages you provide to respond to enquiries and manage your stay. We use booking information to arrange and perform your booking, records where required by law, and enquiry information to respond to you. Website forms are processed through Squarespace and sent privately by email; direct reservations and guest messages are managed through Smoobu and our authorised accommodation team.

We keep information only as long as needed to handle the enquiry or stay, resolve related queries and meet applicable record-keeping requirements. Required booking contact details enable us to arrange and communicate about your reservation. Do not submit payment credentials or another guest's private information.

Feedback is private and never published automatically. A testimonial requires separate written permission and your chosen public display name. An enquiry or booking does not automatically subscribe you to marketing.

Airbnb previews load only after you choose to load them. WhatsApp opens a separate service whose privacy policy applies. Embedded booking services and the website may use cookies needed for their functions. You can also contact Julian by email if you prefer to enquire without using an embedded booking or review service.

To ask about your information, request access or correction, or exercise applicable deletion, restriction, portability or objection rights, contact julian@foxhallfarm.co.uk. Where processing relies on consent, you can withdraw it. You can also contact the Information Commissioner's Office.